Warranty

Warranty

Congratulations on your completed remodel! To ensure the longevity of your new bathroom and to maintain your 1-Year Limited Workmanship Warranty, please follow these essential maintenance guidelines.

Important: Failure to perform regular maintenance, or damage caused by neglect, is not covered under the Contractor’s warranty.

1-2-3 Routine Cleaning and Inspection

1. Cleaning Method:

To effectively clean your frames and hardware, we recommend utilizing a soft cloth or sponge, along with a solution of warm water and mild dish soap. This gentle approach will efficiently remove dirt, pollen, and any other accumulated debris. It is crucial to avoid the use of harsh chemicals, ammonia, or abrasive pads, as these substances can cause scratches on the glass surfaces or damage the delicate frame finishes, compromising the overall appearance and longevity of your fixtures.

2. Frequency:

To maintain the pristine condition of your home, we advise conducting a thorough cleaning process at least twice a year, ideally during the spring and fall seasons. These periods are optimal for addressing any accumulated dirt and grime from the changing weather. For homeowners residing in coastal regions, where the environment can be particularly harsh, we strongly recommend cleaning exterior surfaces four to five times a year. This increased frequency is essential to prevent and mitigate the effects of salt-air corrosion, which can significantly damage exposed materials over time, ensuring the continued beauty and durability of your home.

3. Visual Check:

To ensure the structural integrity and aesthetic appeal of your home, it is highly recommended to perform an annual visual inspection. During this inspection, carefully look for any signs of distress, such as cracks, peeling paint, or warped frames. These early warning signs can indicate potential problems that, if left unaddressed, could lead to more significant issues down the road. For wood frames specifically, we advise using a metal probe to thoroughly check for any soft or spongy areas, as these could be indicative of rot, which can compromise the structural stability of your home.

Comprehensive Warranty Policy

We stand behind our craftsmanship and the premium materials we select. Our warranty structure is designed to provide long-term peace of mind.

  • Proof of Completion: Your Certificate of CompletionFinal Punch List, or Closing Document serves as the official proof of the date of completion.
  • Transfer of Warranties: All manufacturer warranties for materials used in your project are officially transferred to the homeowner on the date of completion.
  • Workmanship: Paudel Luxe Homes provides a one-year limited warranty on workmanship for all installations.

 

Specific Material Examples:

  • Roofing: Protected by a one-year Paudel Luxe Homes workmanship warranty and the 50-year GAF Golden Pledge. For detailed coverage, visit gaf.com.
  • Siding: Protected by a one-year workmanship warranty and a 30-year limited warranty through the manufacturer, James Hardie. For more information, visit jameshardie.com.

 

⚠️ SHOWER CARE QUICK-GUIDE
To prevent water damage and mold, these steps ARE NOT optional.
Rampless Shower

1. THE 30/30 FAN RULE

  • BEFORE: Turn on the exhaust fan 30 minutes before you start the water.
  • AFTER: Leave the fan running for 30 minutes after you finish.
  • Why? To stop steam from rotting your baseboards, cabinets, and drywall.

2. WATER CONTAINMENT

  • BARRIER: Ensure the flexible floor barrier is upright. It is safe for wheelchairs/walkers to roll over.
  • 20-MINUTE MAX: Do not run the shower for more than 20 minutes to prevent entry-point flooding.
  • HANDHELD WANDS: Always return the sprayer to the wall holder. NEVER hang it on a grab bar or leave it pointing at the floor/walls.

3. POST-SHOWER CLEANUP

  • SQUEEGEE: Push all water toward the drain immediately.
  • DRY THE FLOOR: Use a towel or mat to dry the area where the shower meets the bathroom floor.
  • SPRAY: Mist with anti-mildew cleaner to prevent mold growth in the grout and liner.

4. PROHIBITED ACTIONS

  • NO IMPACT: Do not hit the walls or benches with wheelchairs; this punctures the waterproof liner.
  • NO STEAM: This is not a steam room. Excessive vapor will bypass seals and travel into your closets.

FAILURE TO FOLLOW THESE STEPS WILL VOID THE WARRANTY AND CAUSE STRUCTURAL WATER DAMAGE.

Homeowner Post-Construction Care & Maintenance Guide

1. Tile, Stone & Grout Care

  • Curing Period: Do not use harsh chemicals on new grout for the first 14 days.
  • Cleaning: Use only pH-neutral cleaners specifically designed for tile and stone. Avoid bleach, ammonia, or acid-based cleaners, as these will strip the sealer and eventually erode the grout.
  • Sealing: Grout and natural stone are porous. It is the Homeowner’s responsibility to reseal grout lines and stone surfaces every 6–12 months (depending on usage) to prevent staining and moisture penetration.
  • Cracking: Hairline cracks in grout or caulk at "change of plane" areas (where the wall meets the floor or corners) are a result of natural house settling and are considered standard maintenance, not a workmanship defect.

2. Shower & Waterproofing Integrity

  • Caulking/Silicone: The silicone seal around your tub, shower base, and fixtures is a "wear item." It must be inspected every 6 months. If you see peeling or mold, it must be cleaned and replaced by the homeowner to prevent water from getting behind the tile.
  • Drain Maintenance: Keep drains clear of hair and debris. Slow-draining water can create excessive "standing time" on grout joints, which may lead to moisture issues not covered by warranty.
  • Ventilation: Always run the exhaust fan during showers and for at least 20 minutes afterward. Excessive humidity can cause paint peeling, wood warping, and mold—none of which are workmanship defects.

3. Cabinetry & Woodwork

  • Moisture Control: Wipe away any standing water on vanity tops or cabinet doors immediately. Prolonged exposure to water will damage wood finishes and cause "bloating" in the wood.
  • Hardware: Over time, cabinet hinges and drawer slides may settle or loosen with use. Simple screwdriver adjustments are part of regular home maintenance.
  • Cleaning: Use a damp microfiber cloth only. Avoid "furniture polish" or wax, which can build up and ruin the factory finish.

4. Plumbing & Fixtures

  • Aerators: If you notice low water pressure, unscrew the faucet aerators and clean out any construction debris or mineral buildup.
  • Shut-off Valves: Familiarize yourself with the location of the water shut-off valves under the sink and behind the toilet in case of an emergency.

 

Understanding Your Warranty

Your 1-Year Limited Workmanship Warranty covers errors in the installation process. It does not cover:

  • Natural Variations: Shading, veining, or "dyelot" differences in tile and stone.
  • Aesthetic Preferences: Dissatisfaction with materials or layouts that were approved/selected during the design phase.
  • Environmental Factors: Fading of paint due to sunlight or minor drywall cracks due to seasonal temperature changes/house settling.
  • Third-Party Work: Any modifications made by the homeowner or other contractors will void the warranty for that specific area.

 

How to Report an Issue

If you suspect a verifiable workmanship defect:

  1. Consult this guide to ensure it is not a maintenance or settling issue.
  2. Submit a formal request via our Online Warranty Claim Form at [https://tbsdemo.com/dev/builtdfw/warranty/].
  3. Per our policy, all claims must be in writing and accompanied by photos.
The Zero-Entry Care Guide: Essential Maintenance for Your Ramp-Free Shower

A barrier-free shower offers unparalleled accessibility and a sleek, modern look. However, because these systems lack a physical curb to contain water, they require specific user habits to protect your home’s structural integrity.

The Golden Rules of Usage

  • The 20-Minute Limit: Do not run the shower for more than 20 minutes at a time. Without a ramp, excessive splashing can overwhelm the entry-point slope, leading to water migration into the bathroom floor.
  • Flexible Barriers are Mandatory: We strongly recommend the installation of a collapsible water retainer (flexible barrier). These are wheelchair and walker-friendly but provide the necessary "stop" to keep water within the waterproofed zone.
  • Handheld Wand Discipline: Never leave a handheld sprayer hanging on a grab bar or laying on the floor while active. Always return it to its designated holder, facing out from the wall. Direct heat and pressure against non-waterproofed seals can cause immediate failure.
  • No "Steam" Simulations: These showers are not designed to function as steam rooms. Excessive vapor and condensation can bypass standard ventilation and penetrate surrounding drywall.

Space & Hardware Management

  • Keep it Open: If you use a wheelchair, avoid permanent shower benches. Benches reduce maneuvering space, leading to constant "bumps" from the chair that can loosen wall attachments and break waterproof seals.
  • Splash Guards: If using a rainfall showerhead, ensure glass or acrylic splash guards are positioned to redirect vertical spray back toward the drain.
  • The "Exit Mat" Strategy: Always place a high-absorbency mat at the entry/exit point. This catches "drag-out" water from tires and feet before it reaches non-waterproofed sub-flooring or cabinetry.

Humidity & Ventilation Management

  • The Fan Rule: You must turn on the exhaust fan before starting the water. Leave the fan running for at least 30 minutes after the shower is finished.
  • Steam Control: Hot showers exceeding 10 minutes create heavy condensation. Without proper ventilation, this moisture deposits into "weak areas" (corners and joints), leading to mold, mildew, and structural rot.
  • Protect Your Furniture: Most modern bathroom vanities and baseboards are made of MDF (compressed wood). These materials act like a sponge; once they absorb lingering steam, they will swell, discolor, and fail.

Post-Shower

  • Squeegee & Dry: After every use, use a squeegee to push standing water toward the drain. Manually dry the entry area to ensure no moisture "creeps" toward the main flooring.
  • Anti-Mildew Spray: Apply an anti-mildew cleaner daily. This prevents microorganisms from taking hold in the grout lines.

Design Considerations

  • Curtains vs. Glass: Ramp-free showers with curtains require 100% more care than those with glass doors. Curtains allow more steam and splash to escape, creating a "moisture trap" in residential bathrooms.
  • Material Choice: For the best protection, we recommend prefabricated fiberglass units. These reduce the risk of moisture intrusion by 50% compared to traditional tile-and-grout liners, which are prone to hidden leaks if not maintained perfectly.

The Bottom Line

A ramp-less shower is a precision instrument. If you treat it like a standard tub, you will face costly damages within months. Respect the slope, use a barrier, and keep the water directed where it belongs: the drain.

By treating your ramp-less shower with the precision it was built with, you protect your investment and your health.

REQUEST
Warranty Request Form

We care about your privacy. Please don’t submit sensitive information such as social security numbers, credit card or bank information.

I agree that BUILT DFW can email and call me in response to my inquiry, as well as with tips and offers for similar services.

Official Warranty Claim Submission

Please complete this form in its entirety. Per Texas RCLA requirements and Lender guidelines, verbal claims will not be processed.







    Legal Acknowledgements

    I understand this warranty covers Workmanship Only. Dissatisfaction with materials, aesthetics, or layout is not covered.

      SERVICE FEE AGREEMENT: I agree that if an inspection is performed and NO workmanship defect is found, I will be billed a $199 Travel Call Fee plus any repair costs.

    I acknowledge this notice is sent pursuant to the Texas Residential Construction Liability Act (RCLA).

    SALES ORDER TERMS AND CONDITION

    DFW Remodel Team Of Builders or its affiliate (“Seller”) to buyer (“Customer”).

    Builders Sales Order: Terms & Conditions

    DFW Remodel Team Of Builders or its affiliate (“Seller”) to buyer (“Customer”).

    The following terms govern all sales of goods, materials, and services provided by Built DFW (referred to as “Seller”) to the client (“Customer”).

    Pricing & Estimations

    Prices contained in any quote, proposal, or estimate reflect the market costs at the time of quotation and are subject to change without notice. Except for written job quotations that specifically allow price protection for a defined period, the Customer agrees to accept the prices in effect at the time of order.

    Material Accuracy & Special Orders

    • Quantities: The Seller is not responsible for inaccurate quantity descriptions. All quantities should be verified against plans and specifications by the client’s designer.
    • Special Orders: Goods not regularly stocked by the Seller are non-cancellable and non-returnable once the order is placed with the manufacturer.
    • Returns: No goods shall be returned without prior written permission. Returned goods must be unused, in original packaging, and in resalable condition. Returns are subject to freight, handling, and restocking charges.

    Payment & Late Fees

    • Terms: Payments are due based on the timeline stated on the applicable invoice.
    • Security Interest: Customer grants Seller a purchase money security interest in all Goods until the purchase price is paid in full.
    • Late Payments: Accounts not paid by the due date will be charged a service fee of one percent (1%) per month plus the maximum interest permitted by law.

    Claims & Liability

    • Inspection Period: Claims for damages, defects, or shortages must be submitted in writing within ten (10) days of installation or delivery. After this period, Goods and service are deemed irrevocably accepted.
    • Limitation of Liability: In no event shall Seller’s responsibility exceed the purchase price of the Goods. Seller is not liable for personal injury, property damage, lost profits, or consequential damages resulting from the use or delay of Goods.

    Delivery & Risk of Loss

    Seller is not responsible for delays beyond our control (Force Majeure), including labor disputes, weather, or supply chain disruptions. Risk of loss transfers to the Customer upon tender of Goods to the Customer or a common carrier.

    Dispute Resolution & Venue

    Any disputes arising from this transaction shall be resolved via litigation or binding arbitration at the Seller’s sole option, conducted at a location selected by the Seller. All actions must be brought within one (1) year of the invoice date. In the event of collection efforts, the Customer agrees to pay all attorney fees and related collection costs.

    Legal Trade Names & Entities

    The terms and conditions herein govern all services provided by DFW Remodel Team of Builders and its registered trade names and affiliates, including:

    • Paudel Homes, Built DFW, ASK PDH, DFW RE TEAM (Collectively referred to as “The Seller” or “The Builder”).

    Project Methodology: The Three Phases of Excellence

    At Paudel Luxe Homes, we utilize a tiered structural approach to take your project from a vision to a masterpiece. Every project, regardless of scale—from intimate bathroom remodels to large-scale developments—follows these three distinct outlines:

    Phase I:Project Forensic Intake & Guesstimate

    The journey begins with a Forensic Intake Notes of your project details conducted via a comprehensive phone consultation.

    • The Budget Placeholder: Any “Free Estimate,” quote, or proposal provided during this stage is a budget placeholder and a guesstimate only.
    • Market Volatility: Because market prices for luxury materials and labor fluctuate weekly, the initial guesstimate is a reflection of the current market and will differ from the final project cost.

    Phase II: WACC Analyst Analytics

    Once a Retainer is paid, we move into the professional analytics phase. Our WACC Analysts (Weighted Average Cost of Capital) perform a deep-dive financial audit to rectify your project budget. This step provides the fiscal precision required to align your vision with real-world market costs.

    Phase III: Pre-Construction Design & Planning

    In this phase, we “Build on Paper” to ensure structural and aesthetic perfection.

    • Payment Structure: This contract phase requires a 75% initial payment to begin the design and planning. The remaining 25% is due upon the client’s formal acceptance of the drawings.
    • Change Orders: To maintain project integrity and timelines, any modifications requested by the client after the commencement of this phase will result in Change Order Fees.

    Construction Commencement

    Final Construction and the official ground-breaking will begin only after:

    1. The execution of a signed Builder’s Construction Contract.
    2. The satisfaction of all Phase III planning requirements.
    3. The securing of necessary funding and permits.

    Standard Terms of Sale & Service

    Price Adjustments

    Prices contained in any quote or proposal are the prices in effect at the time of presentation. Due to weekly market shifts, prices are subject to change at any time prior to a signed construction contract.

    Forensic Accuracy

    The Builder is not responsible for inaccurate quantity descriptions provided by third parties. All quantities and specifications must be checked for accuracy with the client’s designer during the planning phase.

    Warranty & Completion

    • Proof of Completion: Your Certificate of Completion, final punch list, or closing document serves as the legal proof of completion.
    • Manufacturer Warranties: All material warranties (e.g., 50-year GAF Golden Pledge for Roofing, 30-year James Hardie for Siding) are transferred to the homeowner on the date of completion.
    • Workmanship: We provide a one-year limited warranty on workmanship.
    Warranties
    Manufacturer Warranties
    • Product defects in appliances, cabinets, countertops, fixtures, and other materials used in the remodel.
    • These warranties are provided by the product's manufacturer, not the contractor.
    • Follow manufacturer guidelines and register the product after receiving the COC.
    Workmanship Warranties
    • Defects in the installation and construction work performed by the contractor.
    • The contractor guarantees their own labor. Rust, paint fade, and cleaning issues are not covered.
    • While a one-year workmanship warranty is standard in the industry, some contractors offer longer protection periods.
    Home Warranty
    • A Home Warranty Service Agreement is an annual service contract that covers the cost to repair or replace specified systems and appliances when they break down due to normal wear and tear.
    • This helps protect your home simply and affordably, reducing homeownership costs and boosting your confidence in the future.
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